Infilith Batteries

Warranty registration

Refund and Returns Policy

Effective Date: 20-July-2025

At Infilith Batteries, we are committed to delivering reliable, high-quality battery products. However, if you face any issues, our refund and returns policy ensures a transparent and fair process for our customers and dealers.

🔁 Return Eligibility

You may request a return or replacement if:

  • The product is damaged during delivery
  • You have received the wrong product/model
  • The battery is dead on arrival (DOA)
  • There is a manufacturing defect identified upon unboxing

⚠️ Returns must be initiated within 7 days from the date of delivery.

❌ Products Not Eligible for Return

  • Batteries that are used, physically damaged, or tampered with
  • Products that are returned without original packaging, invoice, or warranty card
  • Issues arising due to wrong installation or electrical damage
  • Products purchased from unauthorized dealers or third-party platforms

💰 Refund Policy

If a return is approved (based on the conditions above):

  • ✅ Refunds will be processed within 7–10 working days
  • ✅ Refund will be credited to your original mode of payment or via bank transfer
  • 🚫 No cash refunds will be provided for online transactions

Refunds are only applicable for products purchased directly through www.infilith.com or Infilith-authorized channels.

🔄 Replacement Policy

  • Replacements are offered for eligible warranty claims and DOA cases
  • Replacement will be provided at no extra cost, subject to product availability
  • If a product is out of stock, an equivalent model or refund will be offered

📦 How to Request a Return or Refund

  1. Contact our Customer Support team via:
  2. Provide:
    • Order/invoice number
    • Product model and issue description
    • Clear photos/videos of the issue (for faster resolution)
  3. Our team will guide you through the pickup or drop-off process.

📍 Where to Send Returns (If Applicable)

Infilith Returns Department
📧 Email: care@infilith.com

🔧 For Warranty-Based Replacements

Please refer to our Warranty Policy for long-term service support and replacement conditions beyond the initial return window.

Need Help?

We’re here to support you every step of the way.
📧 support@infilith.com
📞 1800-xxx-xxxx

Infilith Batteries – Built with Trust. Backed by Service.

 
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